SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Game Gear Geek (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gamegeargeek.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Totally worth the money, very good quality for a reasonable price, delivery didn’t take that long which I’m quite pleased about considering what’s going on and other delivery services delaying. You can change the colour of the lights to various colours using the app.
Good enough.. if longer would be better. The blue one is what i bought.
haven’t opened it yet but the product is exactly as described the only downfall is it took a month and a half to come but aside from that im very impressed.
very nice unfortunately one broke I kinda knew that might happen so I ordered two.
AMAZING!! And arrived in two weeks!!
He arrived earlier than expected and perfect, very happy. Thank you
The lights are fantastic and beautiful. I’d say that the only downfall is that the tape isn’t sticky to hold on its own. You might have to reinforce it w tape or staples. But I’m glad I got the product(:
It took longer than expected, it came after 2 months. But i love it!! It’s totally worth it!
These led strips are awesome! comes with everything you need including extra pins so you can connect them together! It arrived in two weeks! The app works great! Easy to use and i enjoy that the lights can even react to music when you use the app. Im only concerned that one strip is brighter than the other but it all still looks great. Wish I could add more pictures to show all the colors but I think you get the idea. The wire to plug them into the wall was a bit short to reach the outlet so i just added an extension cord, not a big deal. plus setting them up is a breeze too because of the tape on the back. I recommend and will be buying more soon.
The parcel came quickly everything was wonderful for several days. And here I sit at the working table as a plug blew, I had to disable the extension cord, because. He began to smoke, in general burned. Very upset because. The tape is really cool (((I'll try to turn to electricians can help
Perfect condition, I get super fast, 20 days to COLOMBIA, I'll keep asking for more. This is my third order and two more are coming
Amazing. Very well packed, very short waiting time. Easy installation and application of Bluetooth is excellent although a few things to improve but the product 10/10. There were no problems getting to Colombia and highly recommended this store
Until I figured out what, then I will not
It’s great ; my sheets were like glowing in purple
Very good, excellent quality, I recommend a hundred percent, they arrived in about two weeks.
Get to chile fast, let's try and leave additional comments
The backlight works. Shipping fast. The method of the rear was sorted out with the application for the phone, first thought it did not work.
They work well, fast shipping and well packed, lack battery for remote control only and with the app work perfectly, thanks
I don't understand, is this normal? why did the colors look like this? what should I do? I really liked it, it disappointed me a little
Beautiful, they are great, good quality everything works perfectly